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We accept cash, major credit/debit cards, Apple Pay, and Google Pay. All online orders must be paid in full at checkout. We use secure third-party payment processors for your safety.
All items may contain or come into contact with common allergens, including gluten, dairy, eggs, soy, nuts, and peanuts. Please ask staff about specific ingredients.
Due to the perishable nature of our products, all sales are final. If you receive the wrong item or your order arrives damaged, contact us with photos within 12 hours for assistance. If there is an issue with your order, please contact us within 24 hours.
Custom cakes and dessert boxes require at least 72 hours’ notice. We confirm all orders via email. Please check your inbox and spam folder. Contact us if you don’t receive a confirmation within 2 hours. A deposit may be required for large or special orders.
Please pick up your order at the scheduled time. Orders not picked up within the same business day may be discarded without refund. Local delivery is available within a specific radius in Rome. Fees vary by location. Pickup is always free at our bakery.
Changes or cancellations to custom orders must be made at least 48 hours in advance.
All items are made in small batches and may sell out. We recommend placing pre-orders to ensure availability.
By visiting Skyy’s Bakery, you agree that your image may be used in promotional content if you appear in photos taken during public events or inside the shop.
We use recyclable and compostable packaging wherever possible. Please help us reduce waste by recycling properly.
Only service animals are permitted inside the bakery. We love your pets, but health code regulations apply.
Please pick up your order at the scheduled time. Orders not picked up within the same business day may be discarded without refund.
We value your feedback! Feel free to leave a review on our website, Google, or social media. Your sweet words help us grow.